FAQ - Heart Centres

COVID-19 Update for patients:

Here at Heart Services, we understand that many of our patients are cautious about leaving their homes or attending busy medical practices during the pandemic.

We would like to reassure you that we are staying informed with current government guidelines, have stringent cleaning guidelines for our staff, and are practicing social distancing both between staff and in the waiting areas.

If you have further concerns about attending your appointment, please feel free to contact us. Alternatively, you can contact your referring doctor to discuss the urgency of you test.

If you have travelled overseas in the last month or have been in contact with anyone who has, had direct contact with someone with a confirmed case of COVID-19, or have any flu like symptoms, please call us to reschedule your appointment.

We thank you all for support and understanding during these uncertain times.

Frequently Asked Questions

What should I bring to my appointment?

For all appointments for testing and also appointments for consultations with a cardiologist, please remember to bring with you:

Referral

Medicare card

Pension card or DVA card

Private Health Insurance card (doctors consultations only)

List of your current medications

Any previous testing results if you are transferring from another cardiac practice

What should I wear to my testing appointment?

Wear comfortable clothing and closed-in walking shoes to your appointment, and if possible, please wear a 2-piece item of clothing (for example a blouse/shirt and skirt/shorts/pants) as you will be asked to remove your shirt. For female patients, please note, if possible, do not wear full-length pantyhose to your appointment as ECG stickers will be placed on the lower section of your legs (below your knees).

How long will my appointment take?

The length of your appointment time will vary, depending on which test you are having. Please refer to the ‘Our Tests’ page for specific information regarding individual testing procedures.

What Fees are involved?

As most of our testing is conducted with the patient as an outpatient (this means you do not have to be admitted to hospital to have your test), you will be charged according to current Medicare rates. When you make your booking for your test, our receptionist will explain the exact cost of your test at the time of the booking. Please note, that payment is required on the day of your test. We accept cash, credit cards or debit cards. If you are a veteran in possession of a DVA card, you will be covered under your DVA card for your testing. Please note, that your Private Health Insurance fund will not cover any fees for testing performed as an outpatient.

When will I know the results of my test?

The information obtained from the testing procedure is reviewed by a cardiologist and the results will be promptly forwarded to your referring doctor. The results will be available in a maximum of 2 working days.